Vision Care Concierge — Patient-Focused Optical Service

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking an Optical Service Representative to greet patients, manage appointments, and support the clinical team with exceptional service in a fast-paced retail optical environment. You will handle multi-line phone systems, process prescriptions, and coordinate with pharmacies to ensure timely delivery of eyewear and related services.

The role requires strong customer service experience, basic math, and the ability to operate within training programs provided by Henry Ford

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Previous optical experience preferred.
• Ability to demonstrate effective organizational skills, prioritize multiple tasks and daily activities.
• Must complete all training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Greet patients warmly and professionally and direct them efficiently through their visit.
• Manage multi-line phone system and schedule appointments with strong communication.
• Schedule appointments and maintain electronic medical records for smooth patient flow.
• Handle cash drawer and sales ledger with accuracy.
• Explain Ocular Corneal Tomography and other services to patients, boosting confidence.
• Enter prescriptions for eyeglasses and contact lenses accurately using the POS system.
• Coordinate with pharmacies and manage prescription fulfillment and shipping.
• Handle patient inquiries with tact and provide expert guidance on products.
• Apply medical triage guidelines to identify emergencies.
• Collaborate across departments to coordinate comprehensive patient services.
• Navigate insurance requirements and benefits using relevant certifications.

Skills

Phone communication

Organization skills

Attention to detail

Education

High School Diploma or GED

Job description

Henry Ford Health is seeking an Optical Service Representative to greet patients, manage appointments, and support the clinical team with exceptional service in a fast-paced retail optical environment. You will handle multi-line phone systems, process prescriptions, and coordinate with pharmacies to ensure timely delivery of eyewear and related services.

The role requires strong customer service experience, basic math, and the ability to operate within training programs provided by Henry Ford