Optical Associate & Eyewear Specialist

VSP Vision; Folsom (CA); On-site; USD 57,308,160 - 86,620,732; Full time

Job summary

VSP Vision is seeking an Optical Associate/Optician to attract and retain customers through exceptional service and expert eyewear guidance. You will develop professional relationships with associates, hosts, and doctors while assisting customers with prescription eyewear and frame selections.

The role emphasizes accurate measurements, strong sales skills, and adherence to marketing programs, with responsibilities including lens recommendations, merchandising, and ensuring satisfaction across

Qualifications

• Applicable State licensure or certification by a nationally recognized optician association as an optician
• Ability to sell through use of sales skills and accountability for sales results
• Experience and results with a retail or customer service establishment
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
• Success in store merchandising and attention to detail
• Minimum of 1-2 years of experience in related field
• For roles that are remote (i.e., Work From Home) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
• Utilize optical prescription to evaluate prescriptions with customer needs
• Recommend lenses, coatings, and frames to suit customer
• Assist customers in frame selection and coordinate with measurements and prescription
• Conduct measurements: bridge, eye size, temple length, vertex distance, pupillary distance, and optical centers
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery quotes
• Maximize Managed Vision Care relationships and sales opportunities
• Assist with timely implementation of approved Marketing programs
• Ensure positive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
• Other duties as assigned by Optical Manager

Skills

Customer service

Sales skills

Communication

Attention to detail

Retail experience

Team collaboration

Education

State optician licensure

Job description

VSP Vision is seeking an Optical Associate/Optician to attract and retain customers through exceptional service and expert eyewear guidance. You will develop professional relationships with associates, hosts, and doctors while assisting customers with prescription eyewear and frame selections.

The role emphasizes accurate measurements, strong sales skills, and adherence to marketing programs, with responsibilities including lens recommendations, merchandising, and ensuring satisfaction across