Optical Retail Team Lead

LensCrafters; Daytona Beach (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonus/Commission plan

Employee discounts

Health care

Job summary

LensCrafters in Daytona Beach, FL, seeks a full-time Team Lead to elevate customer service and manage store and lab processes. The role emphasizes delivering exceptional service, driving store success, and leading optical and lab activities to ensure top-quality eyewear.

The candidate should bring strong retail and optical knowledge, leadership skills, and a customer-focused approach to help the team exceed sales and service targets.

Qualifications

• HS diploma/GED required.
• Strong optical and retail experience.
• Excellent communication and interpersonal skills.
• Leadership and training experience.
• Familiarity with cash register, computers & calculators.
• Edging & mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• In Lab: Custom fits glasses & precisely place prescription in lenses.
• Works with associates to strengthen knowledge and skills in lens and lab technology.
• Ensures finished eyewear meets optical standards & customer requirements.

Skills

Customer service

Leadership

Communication skills

Sales skills

Problem solving

Basic math

Cash handling

Retail knowledge

Optical knowledge

Education

HS diploma/GED

Tools

Cash register systems

Calculators

Computers

Optical lab equipment

Job description

LensCrafters in Daytona Beach, FL, seeks a full-time Team Lead to elevate customer service and manage store and lab processes. The role emphasizes delivering exceptional service, driving store success, and leading optical and lab activities to ensure top-quality eyewear.

The candidate should bring strong retail and optical knowledge, leadership skills, and a customer-focused approach to help the team exceed sales and service targets.