Optical Retail Specialist - Elevate Eyewear & Service

Eyeglass World, Inc.; Merritt Island (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Parental leave

Employee eyewear discount

College scholarship program

Job summary

Eyeglass World is seeking an Optical Specialist to deliver an exceptional in-store experience. You will guide customers through eyewear selection, perform final fittings, and ensure every order is ready for pickup with polished presentation.

Join a team that emphasizes friendly, confident service, product education, and adherence to brand standards while supporting patients and shoppers across the store.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Bilingual abilities (Preferred)

Responsibilities

• Create an exceptional customer experience at every visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave confident in their eyewear and experience.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Perform finishing work including final adjustments, inspections and quality checks.
• Prepare orders for pickup and deliver polished, brand-aligned handoff.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Skills

Customer service

Communication

Multitasking

Time management

Bilingual abilities

Education

High School Diploma or equivalent

Job description

Eyeglass World is seeking an Optical Specialist to deliver an exceptional in-store experience. You will guide customers through eyewear selection, perform final fittings, and ensure every order is ready for pickup with polished presentation.

Join a team that emphasizes friendly, confident service, product education, and adherence to brand standards while supporting patients and shoppers across the store.