Optical Experience Specialist

Eyeglass World; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Hours

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World is seeking an Optical Specialist to deliver an exceptional in-store experience. You will guide customers through eyewear selection, assist with pre-exam support, and ensure final adjustments and pickup are handled with care.

Ideal candidates have 1+ year in optical, retail, sales, or customer service, with strong communication and multitasking skills. This role emphasizes service quality and brand-aligned customer interactions.

Qualifications

• High School Diploma (Required).
• 1+ year experience in optical, retail, sales, or customer service (Required).
• Strong multitasking, time management and organizational skills (Required).
• Clear communication and the ability to educate customers effectively (Required).
• Ability to prioritize customer satisfaction at every interaction (Required).
• Support store team in shared goals (Required).
• Bilingual abilities (Preferred).

Responsibilities

• Create an Exceptional Customer Experience: Deliver warm, confident, and personalized service at every stage of the visit.
• Support Clinical & In Store Flow: Assist with patient flow and pre exam screenings to support Optometrists; ensure smooth transitions between exam, finish, and pickup moments.
• Own Finish & Quality Excellence: Perform finishing work including final adjustments, inspections and quality checks; ensure eyewear meets Eyeglass World standards.
• Operate with Precision & Care: Support order entry, tracking, and timely completion; maintain organized finish and retail areas.
• Bring the Brand to Life: Model Eyeglass World service standards and brand visuals in every interaction and store-wide.

Skills

Customer service

Multitasking

Communication

Organization

Education

High School Diploma

Job description

Eyeglass World is seeking an Optical Specialist to deliver an exceptional in-store experience. You will guide customers through eyewear selection, assist with pre-exam support, and ensure final adjustments and pickup are handled with care.

Ideal candidates have 1+ year in optical, retail, sales, or customer service, with strong communication and multitasking skills. This role emphasizes service quality and brand-aligned customer interactions.