Optical Retail General Manager - Lead & Elevate Service

National Vision, Inc.; Creve Coeur (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k retirement savings with company 2

Flex Spending Account

Paid Time Off & Holidays

Parental leave

Employee eyewear discount

Disability insurance

Life Insurance

College scholarship program

Job summary

America’s Best in Creve Coeur, MO, is seeking a General Manager to lead a trusted optical retail team. You’ll oversee daily store operations, guide staff, and partner with the Doctor to ensure exceptional patient care and sales growth.

You’ll recruit and train talent, manage budgets, and uphold standards while delivering a high-energy, customer-focused environment. The role emphasizes teamwork, coaching, and maintaining compliance with company policies.

Qualifications

• 5+ years of retail experience; supervising experience preferred.
• Knowledge of the optical industry is preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsibilities

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example — coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Skills

Leadership

Coaching

Communication

Organization

Problem-solving

Sales focus

Education

Bachelor’s degree

Job description

America’s Best in Creve Coeur, MO, is seeking a General Manager to lead a trusted optical retail team. You’ll oversee daily store operations, guide staff, and partner with the Doctor to ensure exceptional patient care and sales growth.

You’ll recruit and train talent, manage budgets, and uphold standards while delivering a high-energy, customer-focused environment. The role emphasizes teamwork, coaching, and maintaining compliance with company policies.