Optical Provider Support Specialist

AVA Consulting; Youngstown (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Classic Optical is seeking a Customer Service Representative to act as the frontline liaison for optical providers. You will answer inquiries via phone, email, and fax, ensure provider satisfaction, and handle entry and investigation of vision prescription orders.

The role requires a high school diploma and 4+ years of customer service experience, with strong communication and computer skills, including Microsoft Office.

Qualifications

• High school diploma and 4+ years of customer service experience.
• Proficient computer skills with ability to navigate multiple websites and systems.
• Strong verbal and written communication abilities.
• Excellent time management and multitasking capabilities.

Responsibilities

• Answer inquiries via phone, email, and fax to support optical providers.
• Enter vision prescription orders and investigate existing orders as needed.
• Provide frontline assistance to maintain provider satisfaction.

Skills

Communication

Time management

Problem-solving

Active listening

Computer skills

Education

High school diploma

Tools

Microsoft Office

Job description

Classic Optical is seeking a Customer Service Representative to act as the frontline liaison for optical providers. You will answer inquiries via phone, email, and fax, ensure provider satisfaction, and handle entry and investigation of vision prescription orders.

The role requires a high school diploma and 4+ years of customer service experience, with strong communication and computer skills, including Microsoft Office.