Customer Service Representative

AVA Consulting; Youngstown (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Classic Optical is seeking a Customer Service Representative to act as the frontline liaison for optical providers. You will answer inquiries via phone, email, and fax, ensure provider satisfaction, and handle entry and investigation of vision prescription orders.

The role requires a high school diploma and 4+ years of customer service experience, with strong communication and computer skills, including Microsoft Office.

Formación

• High school diploma and 4+ years of customer service experience.
• Proficient computer skills with ability to navigate multiple websites and systems.
• Strong verbal and written communication abilities.
• Excellent time management and multitasking capabilities.

Responsabilidades

• Answer inquiries via phone, email, and fax to support optical providers.
• Enter vision prescription orders and investigate existing orders as needed.
• Provide frontline assistance to maintain provider satisfaction.

Conocimientos

Communication

Time management

Problem-solving

Active listening

Computer skills

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Job Description

Classic Optical's CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. In addition, entering in vision prescription orders and investigating existing ones is part of their duty.

Specific Skills Needed

Top 3-5 mandatory and/or minimum requirements: Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening.

Top 3-5 desirable attributes/qualifications? Empathy to understand provider frustration, problem-solving, and active listening. Experience with Microsoft Office products a plus.

Required levels/ Years of Experience education –

Highschool diploma/4+ years of customer service experience.