Optical Patient Experience Technician

stantonoptical; Cedar Hill (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company-paid life insurance

Short-term disability

Identity theft protection

Pet insurance

Free eyeglasses (2 per year)

Friends and Family discounts

Commission on sales

Job summary

Stanton Optical in the United States is seeking a Doctor’s Technician to be the meaningful first touchpoint for patients and to support a seamless flow from our Clinical services team to our retail team.

You will provide outstanding customer service, facilitate sales, and help deliver quality eyewear at affordable prices while upholding brand standards and supporting both teams in-store.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years delivering outstanding customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, builds rapport and empathizes with patients.
• Proactive problem solving to address patient concerns.
• Collaborative spirit and respectful team relationships.
• Results-driven with strong multitasking and flexibility.

Responsibilities

• Greet patients and customers, identify needs and facilitate sales.
• Foster partnership between retail and professional services teams.
• Schedule and confirm appointments, enter patient data and history.
• Assist management with patient complaint resolution and status updates.
• Maintain brand standards and housekeeping in-store areas.
• Assemble lenses, edge stock, and ensure on-time delivery of eyeglasses.
• Monitor lab area for equipment issues and order accuracy.
• Track delivery times to meet promises and standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Multitasking

Customer focus

Education

Associate degree or advanced certification

Job description

Stanton Optical in the United States is seeking a Doctor’s Technician to be the meaningful first touchpoint for patients and to support a seamless flow from our Clinical services team to our retail team.

You will provide outstanding customer service, facilitate sales, and help deliver quality eyewear at affordable prices while upholding brand standards and supporting both teams in-store.