Office Manager - Olathe, KS

Eyetastic Services; Olathe (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Eyetastic Services is seeking an Optical Office Manager to lead our dynamic team and optimize daily operations, ensuring outstanding patient care and a positive practice culture.

You will coach staff, drive performance, and implement efficient processes that enhance service quality and patient experience across the office.

Qualifications

• Proven leadership with ability to drive results.
• Strong organizational and multi-priority management skills.
• Excellent communication and emotional maturity.
• Capacity to hold staff accountable and handle difficult conversations.

Responsibilities

• Oversee daily optical office operations, ensuring smooth workflow and patient care.
• Lead, motivate, and coach a diverse team to foster accountability and growth.
• Provide constructive feedback and address performance issues with clear structure.
• Create a positive, collaborative, and supportive work environment for staff.
• Identify opportunities for training, process improvements, and workflow optimization.
• Own team performance and drive continuous improvement initiatives.
• Engage in patient experience coaching to elevate service excellence.
• Collaborate with leadership to set goals for patient-facing services and growth.
• Proactively address gaps with solution-oriented thinking and follow-through.

Skills

Leadership

Organization

Communication

Accountability

Coaching

Team building

Sales coaching

Job description

An established optical practice is seeking a confident, organized, and proactive Optical Office Manager to lead our dynamic team. This pivotal role is for a leader passionate about creating a positive patient experience, fostering a supportive team culture, and driving operational excellence.

Key Responsibilities:

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Qualifications:

• Proven leadership experience with the ability to drive results
• Strong organizational skills and the ability to manage multiple priorities
• Comfortable holding team members accountable and having difficult conversations
• Sales background or experience coaching teams to achieve operational and service goals is a plus
• Exceptional communication skills with emotional maturity and dependability
• Track record of building strong teams and positive work cultures
• Proactive, hands-on manager who balances daily operations with big-picture thinking

This is a meaningful opportunity to take real ownership of a growing practice and help shape the patient and team experience. The ideal candidate is invested in building a supportive, high-performing team and is dedicated to our office's long-term success.