Office Manager - Olathe, Kansas

Eyetastic Services; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Eyetastic Services seeks an Optical Office Manager to lead a growing optical practice, overseeing daily operations and coaching a diverse team to deliver exceptional patient care.

The ideal candidate will have proven leadership, strong organizational skills, and the ability to handle difficult conversations while maintaining service standards and staff development.

Qualifications

• Proven leadership experience with ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Experience coaching teams to achieve service goals is a plus.
• Excellent communication and emotional maturity.
• Track record building positive work cultures.

Responsibilities

• Oversee daily operations of the optical office and ensure smooth workflow.
• Lead, motivate, and coach a diverse team.
• Hold staff to high standards and provide constructive feedback.
• Create a positive, collaborative work environment.
• Identify areas for improvement and implement training processes.
• Own team performance and continuous improvement initiatives.
• Participate in patient experience initiatives and service excellence.
• Collaborate with leadership to set goals for patient-facing services and growth.

Skills

Leadership experience

Organizational skills

People management

Communication skills

Sales background

Job description

An established optical practice is seeking a confident, organized, and proactive Optical Office Manager to lead their dynamic team. This pivotal role is for a leader passionate about creating a positive patient experience, fostering a supportive team culture, and driving operational excellence.

Key Responsibilities:

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Qualifications:

• Proven leadership experience with the ability to drive results
• Strong organizational skills and the ability to manage multiple priorities
• Comfortable holding team members accountable and having difficult conversations
• Sales background or experience coaching teams to achieve operational and service goals is a plus
• Exceptional communication skills with emotional maturity and dependability
• Track record of building strong teams and positive work cultures
• Proactive, hands-on manager who balances daily operations with big-picture thinking

This is a meaningful opportunity to take real ownership of a growing practice and help shape the patient and team experience. The ideal candidate is invested in building a supportive, high-performing team and is dedicated to our office's long-term success.

About Eyetastic Services:

Eyetastic Services partners exclusively with employers who provide equal opportunities across all healthcare fields.