Optical Office Assistant: Patient Care & Scheduling

\\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100; Little Falls (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

Shopko Optical is seeking an Office Support teammate to greet patients and customers, answer calls, and book appointments. You will process transactions and medical billing in optical systems, organize records, and handle a variety of administrative tasks to keep the center running smoothly.

The role emphasizes strong communication, multi-tasking, and attention to detail, with opportunities for on-the-job training and career development. Evening or weekend hours may be required.

Qualifications

• High School Diploma or equivalent.
• Previous experience in an office is preferred.
• Basic computer skills.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with excellent attention to detail and follow through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions in the optical billing and POS systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Interpersonal skills

Written communication

Education

High School Diploma or equivalent

Tools

Optical billing system

Point of Sale (POS) systems

General office software

Job description

Shopko Optical is seeking an Office Support teammate to greet patients and customers, answer calls, and book appointments. You will process transactions and medical billing in optical systems, organize records, and handle a variety of administrative tasks to keep the center running smoothly.

The role emphasizes strong communication, multi-tasking, and attention to detail, with opportunities for on-the-job training and career development. Evening or weekend hours may be required.