Optical Manager: Lead, Mentor & Elevate Eyewear

Warby Parker in; Center Valley (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking an Optical Manager to lead the in-house Optical team and oversee the store’s opticians, consultations, and fittings. You’ll coach staff, ensure high optical standards, explain prescription terminology to customers, and drive exceptional service on the sales floor.

The role requires licensing or ABO certification with 2+ years of management experience, a passion for eyewear, and strong leadership.

Qualifications

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who’s been in a management position for 2+ years
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator-you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Skills

Licensed dispensing optician

ABO-certified optician

Management experience

Job description

Warby Parker is seeking an Optical Manager to lead the in-house Optical team and oversee the store’s opticians, consultations, and fittings. You’ll coach staff, ensure high optical standards, explain prescription terminology to customers, and drive exceptional service on the sales floor.

The role requires licensing or ABO certification with 2+ years of management experience, a passion for eyewear, and strong leadership.