Licensed Optical Manager — Lead & Elevate Customer Eyewear

Warby Parker; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is looking for an Optical Manager to lead our in-house Optical team and coach the store’s Opticians. You’ll consult customers and ensure flawless eyewear fitting, while modeling exceptional service and optical standards.

A lifelong learner and strong communicator, you’ll help Warby Parker grow in a fast-paced retail environment. You’ll partner with the Store Leader to manage staffing, HR compliance, and store operations, maintaining an engaging, productive culture and delivering

Qualifications

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years.
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards.
• Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team.
• Passionate about the eyewear and retail industries.
• A clear and effective communicator—you can break down technical terms for customers to easily understand.
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy.
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Directly manage a team of Opticians and provide coaching on the floor.
• Uphold exceptional service standards and implement retail experience programs that increase loyalty and engagement.
• Report to the Store Leader and oversee staffing needs and the Optician Apprentice Program.
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store.
• Support general store systems, inventory databases, and business operations.

Skills

Leadership

Mentoring

Customer service

Communication

Optical knowledge

Education

Licensed dispensing optician

ABO-certified optician

Job description

Warby Parker is looking for an Optical Manager to lead our in-house Optical team and coach the store’s Opticians. You’ll consult customers and ensure flawless eyewear fitting, while modeling exceptional service and optical standards.

A lifelong learner and strong communicator, you’ll help Warby Parker grow in a fast-paced retail environment. You’ll partner with the Store Leader to manage staffing, HR compliance, and store operations, maintaining an engaging, productive culture and delivering