Optical Manager - Lead & Elevate Customer Experience

Warby Parker; Winter Park (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k)

Job summary

Warby Parker is seeking an Optical Manager to lead our in-house Optical team in Winter Park, FL. You will coach the store’s Opticians, consult customers on eyewear, take measurements, and ensure every pair meets our optical standards.

The ideal candidate is licensed or ABO-certified, a strong leader, and a lifelong learner who can mentor others, manage performance, and uphold exceptional service while driving the business forward.

Qualifications

• Licensed dispensing optician or ABO-certified in states that require certification.
• Minimum 2 years in a management role leading optical teams.
• Strong leadership, mentoring, and communication skills.
• Passion for eyewear and retail industry.

Responsibilities

• Lead and develop the Opticians on the floor and in the Apprentice Program.
• Coach, give feedback, and conduct ongoing development conversations.
• Ensure eyewear meets optical standards and customer requests.
• Collaborate with Store Leader on staffing and store operations.

Skills

Leadership

Customer service

Communication

Optical knowledge

Training coaching

Education

Licensed dispensing optician

Tools

Frame measuring tools

Job description

Warby Parker is seeking an Optical Manager to lead our in-house Optical team in Winter Park, FL. You will coach the store’s Opticians, consult customers on eyewear, take measurements, and ensure every pair meets our optical standards.

The ideal candidate is licensed or ABO-certified, a strong leader, and a lifelong learner who can mentor others, manage performance, and uphold exceptional service while driving the business forward.