Optical Lab Team Lead: Drive Quality & Workflow

Optical Outlets; Tampa, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Optical Outlets in Tampa, FL is seeking a working lead to provide support across the optical lab, coordinating workflow to keep unit performance high and ensuring service quality. The role involves supervising staff, coaching, scheduling, safety, and cross-department collaboration; occasional after-hours; lifting up to 50 pounds; strong communication and multitasking required.

Applicants should have 2–4 years in the field and be capable of performing Optical Technician tasks across the lab while

Qualifications

• Two to four years of experience in applicable functional area.
• Demonstrated knowledge, skills, and ability to perform the functions of all Optical Technician jobs.
• Excellent verbal communication skills.
• Ability to speak in group situations and discussions toward resolving issues.
• Clearly and concisely communicate project issues and status.
• Demonstrated ability to handle multiple projects while meeting department timelines.
• Proficient with word processing and spreadsheet applications.
• Ability to carry/lifting to up to 50 pounds.
• Ability to stand and walk for prolonged periods of time.
• Occasional after hours /weekend hours required to meet business needs.

Responsibilities

• Oversee the work of the division/team staff and manage the daily work volume including any service agreements with customers or business partners
• Assist management with monitoring team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
• Assist management with monitoring of personnel moves within the Optical lab
• Assist in overseeing the department staff to ensure quality, timeliness and accuracy meet line of business standards
• Step in to support within the lab in any area when there is a staffing need(s).
• Assist in the coordination of staff in the event of a natural disaster; keeping up to date on all safety and evacuation procedures
• Coordinate with other units/departments to facilitate special requests, change in processes and resolution of work flow/production issues
• Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures
• Research and resolve issues related to internal performance of the department
• Assist, cooperate and communicate with appropriate departments to resolve workflow issues
• Support management in proper scheduling of staff by communicating staffing gaps due to scheduled/unscheduled absences
• Start up and shut down lab software, when applicable
• Keep up to date on all safety and evacuation procedure
• Act as point of contact for escalated customer or business partner issues and elevate to management for proper resolution to meet business standards of operational excellence and client satisfaction
• Support department and strategic initiatives by meeting target goals and objectives set by management
• Support in the training/development of new associates in the lab as assigned by management.

Skills

Lead supervision

Optical lab operations

Communication skills

Team coordination

Safety procedures

Job description

Optical Outlets in Tampa, FL is seeking a working lead to provide support across the optical lab, coordinating workflow to keep unit performance high and ensuring service quality. The role involves supervising staff, coaching, scheduling, safety, and cross-department collaboration; occasional after-hours; lifting up to 50 pounds; strong communication and multitasking required.

Applicants should have 2–4 years in the field and be capable of performing Optical Technician tasks across the lab while