Optical Orders Specialist - Customer Care

EssilorLuxottica; Denver (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health care

Bonus/commission plan

Total rewards package

Job summary

EssilorLuxottica is hiring a Full-Time Customer Service Representative (Order Clerk) in Denver. You will manage price quotations, orders, and vendor communications, while ensuring accurate documentation and timely responses to customers and labs.

The role requires high school diploma and 1+ year in customer service, with strong communication, organization, and computer skills. Expect standard benefits and a competitive pay range.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in customer service, hospitality or call center.
• Excellent telephone etiquette and composure with difficult customers.
• Strong verbal and written communication skills.
• Good organizational skills and numerical accuracy.

Responsibilities

• Receive requests for price quotations, orders, changes, adjustments, and cancellations from customers and labs.
• Build rapport with customers and deliver the best possible service.
• Process returns and manage documentation for vendor returns per policy.
• Assist in assembly and packaging for monthly auto-kit mailings and maintain mailing lists.

Skills

Customer service

Telephone etiquette

Communication skills

Organizational skills

MS Office (Word Excel)

Education

High school diploma, GED or equivalent experience

Tools

MS Office

Job description

EssilorLuxottica is hiring a Full-Time Customer Service Representative (Order Clerk) in Denver. You will manage price quotations, orders, and vendor communications, while ensuring accurate documentation and timely responses to customers and labs.

The role requires high school diploma and 1+ year in customer service, with strong communication, organization, and computer skills. Expect standard benefits and a competitive pay range.