Optical Center Office Assistant - Customer Support & Admin

Shopko Optical; Neenah (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401K with match

Vacation pay/personal day

Sick pay for hourly teammates

Employee assistance program

On the job training & certification

Job summary

Shopko Optical is seeking a front desk teammate to greet patients, answer calls, book appointments, and maintain patient records in a fast-paced clinical setting. You will also process transactions and assist with billing activities, while supporting cross-functional teams to ensure smooth operations.

The role requires strong communication, organizational skills, and the ability to handle multiple interactions. Prior office exposure is preferred, with on-the-job training available.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Process transactions in optical billing and POS systems
• Process medical billing information
• Organize and file patient and customer records

Skills

Interpersonal skills

Organizational skills

Multi-tasking

Communication

Basic computer skills

Education

High School Diploma or equivalent

Tools

Office equipment

Billing systems/POS

Job description

Shopko Optical is seeking a front desk teammate to greet patients, answer calls, book appointments, and maintain patient records in a fast-paced clinical setting. You will also process transactions and assist with billing activities, while supporting cross-functional teams to ensure smooth operations.

The role requires strong communication, organizational skills, and the ability to handle multiple interactions. Prior office exposure is preferred, with on-the-job training available.