Optical Center General Manager: Lead & Grow Team

Shopko; Dilworth (MN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

On-the-Job Training

Certification Opportunities

Medical, Dental, Vision

401K with match

Paid time off

Vacation & Holidays

Sick Pay

Employee Assistance

Job summary

Shopko Optical in Dilworth, MN seeks an Optical Manager to lead our team in delivering high-quality patient care and customer service. Responsible for dispensing eyewear, coaching staff, and partnering with the Optometrist to drive business results.

The role emphasizes supervision, training, and achieving financial performance while maintaining compliance with HR policies and state laws. On-the-job training and certification opportunities are provided along with a comprehensive benefits package.

Qualifications

• ABO/Shopko OCE Certification required within 12 months of hire/promotion.
• High School Graduate or equivalent.
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).
• Proven ability to lead, coach and build relationships in a professional environment.
• Able to direct and motivate a diverse teammate network.
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions.
• Solid organizational and planning skills.
• Able to continuously monitor progress in relation to goal attainment.
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to multi-task and remain flexible in an ever-changing environment.
• Demonstrate commitment to provide great customer service.
• Solid computer knowledge to include Microsoft Office Suite of programs.

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through team by planning and scheduling appropriately.
• Identify opportunities to grow business.
• Develop business plans and follow up on actions to drive profitable sales.
• Hire, develop and train teammates.
• Manage teammate performance.
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response.
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results.
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations.
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information.
• Provide and continuously model excellent customer service in all customer interactions.
• Provide appropriate direction and feedback to the team related to customer service.
• Dispense eyewear according to professional standards.
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls.

Skills

Leadership experience

Customer service focus

Coach and develop

Financial analysis

Multi-tasking

Effective communication

Reading & writing (HS level)

Education

High School Graduate or equivalent

ABO/Shopko OCE Certification (within 12 months)

Tools

Microsoft Office Suite

Job description

Shopko Optical in Dilworth, MN seeks an Optical Manager to lead our team in delivering high-quality patient care and customer service. Responsible for dispensing eyewear, coaching staff, and partnering with the Optometrist to drive business results.

The role emphasizes supervision, training, and achieving financial performance while maintaining compliance with HR policies and state laws. On-the-job training and certification opportunities are provided along with a comprehensive benefits package.