Optical Care Concierge

stantonoptical; Omaha (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & prescription drug

Life and short-term disability

2 free eyeglasses per year

Friends and family discounts

Job summary

Stanton Optical is seeking a Doctor’s Technician to provide outstanding customer service at our on-site store location. You will facilitate sales, coordinate between retail and clinical teams and perform basic pre-tests and eye care procedures with care and accuracy.

You will schedule appointments, maintain patient records, and help ensure orders are delivered on time while upholding brand standards and a positive patient experience.

Qualifications

• Associate degree or advanced certification or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, build rapport and empathize with patients.

Responsibilities

• Greet patients and customers entering the store and guide them to products and services.
• Foster partnership between retail and professional services teams.
• Schedule appointments and enter patient history, perform basic pre-tests and vision tests.
• Assist management with patient issue resolution and ensure timely completion of orders.

Skills

Customer service

Effective communication

Active listening

Empathy

Problem solving

Collaboration

Multitasking

Results orientation

Education

Associate degree or advanced certification

Job description

Stanton Optical is seeking a Doctor’s Technician to provide outstanding customer service at our on-site store location. You will facilitate sales, coordinate between retail and clinical teams and perform basic pre-tests and eye care procedures with care and accuracy.

You will schedule appointments, maintain patient records, and help ensure orders are delivered on time while upholding brand standards and a positive patient experience.