Ops Support Specialist — Fast-Paced Freight Tech (Dallas)

Highway; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Highway in Dallas, TX is seeking a customer support specialist to handle incoming inquiries and phone calls, ensuring timely and accurate responses. This in-office role requires a proactive, organized individual who can manage competing priorities in a fast-paced freight-tech environment.

You will engage with freight brokers to onboard carriers, communicate professionally, and collaborate with the Operations team to meet customer needs and maintain high service standards.

Qualifications

• Fluent in English; bilingual Spanish or Punjabi preferred.
• Thrives in a fast-paced and urgent environment.
• Highly organized with the ability to manage multiple priorities to meet deadlines.

Responsibilities

• Handle incoming support phone calls.
• Represent Highway professionally in external communications.
• Demonstrate a proactive, positive, and diligent attitude to stay current in a fast-paced environment.
• Respond promptly to internal and external communications.
• Organize tasks effectively and collaborate with the Highway team.

Skills

Fluent English

Bilingual Spanish

Bilingual Punjabi

Job description

Highway in Dallas, TX is seeking a customer support specialist to handle incoming inquiries and phone calls, ensuring timely and accurate responses. This in-office role requires a proactive, organized individual who can manage competing priorities in a fast-paced freight-tech environment.

You will engage with freight brokers to onboard carriers, communicate professionally, and collaborate with the Operations team to meet customer needs and maintain high service standards.