Operations Support Representative

Highway App, Inc.; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Highway App, Inc. in Dallas, TX is seeking an Operations Support Representative to handle customer calls and manage inbound support cases. The role involves representing Highway well in external communications and maintaining a proactive, responsive, and organized approach in a fast-paced setting.

The position requires fluency in English and preferrably bilingual abilities (Spanish or Punjabi). It is an in-office, full-time role with some after-hours on-call work, aligned with the company’s

Qualifications

• Fluent in English is required.
• Bilingual in Spanish or Punjabi preferred to assist diverse customers.
• Highly organized with ability to manage multiple priorities under tight deadlines.

Responsibilities

• Take customer calls and manage inbound support cases.
• Represent Highway well in external communications.
• Demonstrate proactive, positive and diligent attitude in a fast-paced environment.
• Demonstrate responsiveness in internal and external communications and manage tasks efficiently.

Skills

Fluent in English

Bilingual: Spanish or Punjabi

Job description

About this position

FLSA Status: Non-exempt
Location: Dallas, TX
Reports to: Operations Manager
Status: Full-Time

Work schedule: Monday - Friday 8:30 am - 5:30 pm. This role does require some "on call" after hours, weekend, and holiday work.

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

Role Description:

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to

you. The Operations team is responsible for ensuring the customer’s needs are met in a timely

and efficient manager. We manage a high volume of inquiries and incoming phone calls to

assist motor truck carriers through the onboarding process with their brokerage. We are looking

for an individual who thrives in a fast-paced work environment and who likes a challenge. Every

case is different, and we are looking for someone who likes to solve problems! This individual

will take customer calls and manage inbound support cases. This is an in-office role.

Your role:

• Assist with customer support, including:
• Handling incoming support phone calls
• Represent Highway well when communicating externally
• Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced
• Demonstrate responsiveness in responding to internal and external communication
• Demonstrate responsibility and organizational skills by managing tasks effectively
• Work cohesively with other members of the Highway Team

Qualifications: Operations Support Representative

• Fluent in English, Bilingual in Spanish or Punjabi preferred
• Thrives in a fast paced and urgent environment
• Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere
• Previous customer support experience is preferred but not required

Key Work Objectives:

1. 1. Management of customer inquiries
2. 2. Timely response of escalations