Operations Support Representative

Aspinity; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Highway in Dallas, TX seeks an Operations Support Representative to handle customer inquiries and onboarding for motor carriers. The role is in-office with a Monday–Friday schedule and after-hours on-call, weekends, and holidays.

You will manage emails and calls, communicate professionally, and coordinate with the Operations team to ensure timely and accurate support for our customers. This role is non-exempt, full-time, and reports to the Operations Manager.

Qualifications

• Excellent communication skills with ability to convey information clearly.
• Experience in fast-paced, deadline-driven environments (preferred).
• Strong multitasking and organizational abilities.

Responsibilities

• Handle incoming support emails
• Handle incoming support phone calls
• Represent Highway professionally in external communications
• Manage multiple inquiries and onboard carriers efficiently

Skills

Communication

English fluency

Bilingual (Spanish/Punjabi)

Organizational skills

Multitasking

Job description

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

Role Description:

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. The Operations team is responsible for ensuring the customer’s needs are met in a timely and efficient manager. We manage a high volume of inquiries and incoming phone calls to assist motor truck carriers through the onboarding process with their brokerage. We are looking for an individual who thrives in a fast-paced work environment and who likes a challenge. Every case is different, and we are looking for someone who likes to solve problems! This individual will take customer calls and manage inbound support cases. This is an in-office role.

Your role:

• Assist with customer support, including:
  • Handling incoming support emails
  • Handling incoming support phone calls
• Represent Highway well when communicating externally
• Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced environment
• Demonstrate responsiveness in responding to internal and external communication
• Demonstrate responsibility and organizational skills by managing tasks effectively
• Work cohesively with other members of the Highway Team

Qualifications: Operations Support Representative

• Excellent communication skills
• Fluent in English, Bilingual in Spanish or Punjabi preferred
• Thrives in a fast paced and urgent environment
• Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere
• Previous customer support experience is preferred but not required

Key Work Objectives:

1. 1. Management of customer inquiries
2. 2. Timely response of escalations

FLSA Status: Non-exempt
Location: Dallas, TX
Reports to: Operations Manager
Status: Full-Time

Work schedule: Monday - Friday 8:30 am - 5:30 pm. This role does require some "on call" after hours, weekend, and holiday work.