Operations Support Representative

Highway; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Highway in Dallas, TX is seeking a customer support specialist to handle incoming inquiries and phone calls, ensuring timely and accurate responses. This in-office role requires a proactive, organized individual who can manage competing priorities in a fast-paced freight-tech environment.

You will engage with freight brokers to onboard carriers, communicate professionally, and collaborate with the Operations team to meet customer needs and maintain high service standards.

Qualifications

• Fluent in English; bilingual Spanish or Punjabi preferred.
• Thrives in a fast-paced and urgent environment.
• Highly organized with the ability to manage multiple priorities to meet deadlines.

Responsibilities

• Handle incoming support phone calls.
• Represent Highway professionally in external communications.
• Demonstrate a proactive, positive, and diligent attitude to stay current in a fast-paced environment.
• Respond promptly to internal and external communications.
• Organize tasks effectively and collaborate with the Highway team.

Skills

Fluent English

Bilingual Spanish

Bilingual Punjabi

Job description

FLSA Status: Non-exempt
Location: Dallas, TX
Reports to: Operations Manager
Status: Full-Time

Work schedule: Monday - Friday 8:30 am - 5:30 pm. This role does require some "on call" after hours, weekend, and holiday work.

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

Role Description:

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to

you. The Operations team is responsible for ensuring the customer’s needs are met in a timely

and efficient manager. We manage a high volume of inquiries and incoming phone calls to

assist motor truck carriers through the onboarding process with their brokerage. We are looking

for an individual who thrives in a fast-paced work environment and who likes a challenge. Every

case is different, and we are looking for someone who likes to solve problems! This individual

will take customer calls and manage inbound support cases. This is an in-office role.

Your role:

• Assist with customer support, including:
• Handling incoming support phone calls
• Represent Highway well when communicating externally
• Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced
• Demonstrate responsiveness in responding to internal and external communication
• Demonstrate responsibility and organizational skills by managing tasks effectively
• Work cohesively with other members of the Highway Team

Qualifications:

• Fluent in English, Bilingual in Spanish or Punjabi preferred
• Thrives in a fast paced and urgent environment
• Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere
• Previous customer support experience is preferred but not required