Ops Services Specialist II — Member Accounts & DMV

Firefighters First Credit Union; Hendersonville (TN); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Life insurance

401k plan

Education reimbursement

Pet insurance

Paid time off

Job summary

Firefighters First Federal Credit Union in Hendersonville, TN is seeking an Operations Services Specialist II to support members and internal teams by processing accounts, managing transactions, and handling DMV-related activities.

Responsibilities include researching inquiries, processing levies and subpoenas, and assisting with vehicle titles from start to finish. A strong background in banking operations and customer service is essential.

Qualifications

• Experience processing fiduciary accounts and deposit accounts, IRAs, performing account maintenance, and wire transfers, consumer lending, consumer loan servicing.

Responsibilities

• Process and maintain member accounts and related transactions (deposits, accounts, wire transfers).
• Research member inquiries and disposition dormant/inactive or deceased accounts.
• Process and manage vehicle title transactions and DMV forms.
• Coordinate title registrations/transfers and lienholder documents.
• Escalate security- jeopardy situations to leadership.

Skills

Fiduciary accounts

Deposit accounts

IRAs

Wire transfers

Consumer lending

Account maintenance

Education

High school diploma or GED

Job description

Firefighters First Federal Credit Union in Hendersonville, TN is seeking an Operations Services Specialist II to support members and internal teams by processing accounts, managing transactions, and handling DMV-related activities.

Responsibilities include researching inquiries, processing levies and subpoenas, and assisting with vehicle titles from start to finish. A strong background in banking operations and customer service is essential.