Operations Services Specialist I

Firefighters First Credit Union; Hendersonville (TN); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Pay for performance bonus

Medical, Dental, Vision benefits

Life insurance & AD&D & disability

401k with safe harbor and up to 4%匹

Education reimbursement up to $5,250

Pet Insurance

PTO 3 weeks incl. float time

Job summary

Firefighters First Federal Credit Union is hiring an Operations Services Specialist I in Hendersonville, TN. The role supports members and all Credit Union departments by processing account transactions, managing member accounts, and researching inquiries by mail or phone.

Ideal candidates have at least one year in banking/credit union or related sales roles. The position offers benefits, a competitive salary, and opportunities for growth within our firefighter-focused credit union family.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience at a bank/credit union, or in banking/call center/sales.

Responsibilities

• Process daily mail, including post office drop-offs.
• Process levies and subpoenas within established timeframes.
• Research member and third-party inquiries (e.g., shared branches).
• Manage member accounts and related transactions (deposits, changes, dormant/inactive/deceased).
• Scan membership documents per record retention policy.
• Recommend FFCU products and services to meet member needs.

Skills

Processing transactions

Account management

Research inquiries

Customer service

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Services Specialist I

Operation Services Regular Full-Time Hendersonville, TN, US

8 days ago Requisition ID: 1883

Salary Range: $47,132.00 To $52,369.00 Annually

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for an Operations Services Specialist I to join our team! The Operations Services Specialist I is responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries. By interfacing with members by mail or phone, the specialist assists members by identifying financial needs and recommending appropriate FFCU products and services.

Primary Responsibilities:

• Processing daily incoming and outgoing mail, which includes picking up and dropping off mail at the post office.
• Processing levies and subpoenas in accordance to established timeframes.
• Researching general inquiries from members and third parties (e.g. shared branches).
• Processing and managing member accounts (including dormant, inactive, deceased) and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, and transactions (e.g., membership changes).
• Scanning membership documents and adhering to the credit union’s record retention policy and procedure.
• Recommending FFCU financial products and services to members to meet their individual needs

Basic Qualifications:

• Education: High school diploma or GED
• Experience in one or more of the following: banking, call center, and/or in a sales position. Minimum one year experience at a bank/credit union

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 1/2 days of float time.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail] .