Operations Leader, Credit Union — DMV/IRA & Compliance

Firefighters First Credit Union; Raintree Estates (TN); Sur place; USD 104 000 - 116 000; Plein temps

Avantages offerts par ce poste

Pay for performance bonus

Medical, Dental, and Vision benefits

Life insurance

AD&D

Short and long-term disability

401k with match up to 4%

Education reimbursement up to $5,250

Pet Insurance

4 weeks PTO including 2.5 days float

Résumé du poste

Firefighters First Federal Credit Union in Hendersonville, TN seeks an Operations Manager to lead end-to-end operational support for members and internal teams, ensure accurate, compliant service delivery, and act as the primary contact for member-facing operations.

You will oversee DMV/title operations, Trust/IRA administration, payments, and system upgrades while driving workflow improvements. The role requires strong leadership, regulatory knowledge, and a commitment to member service.

Qualifications

• Minimum 5+ years of banking or credit union experience.
• Minimum 3 years supervising or managing employees.

Responsabilités

• Lead end-to-end Operations support for members and internal teams, ensuring efficient, accurate, and compliant service delivery.
• Oversee account maintenance, Trust and IRA administration, deceased/inactive/dormant accounts, and DMV/title activities. Manage key processes—payments, wires, mail, levies, subpoenas, and warrants—ensuring regulatory, procedural, and audit compliance.
• Own DMV and title-related operations, including lien perfection oversight, issue resolution, and coordination with vendors, state agencies, branches, and internal teams, ensuring adherence to all regulatory requirements and mitigating operational and compliance risk.
• Overseeing and managing key operational processes, including member statements, tax forms, backup withholding, escheatment, deposit rate changes, system upgrades, and new product implementations, ensuring accuracy, regulatory compliance, and seamless execution across all impacted areas.
• Developing, maintaining, and serving as the subject matter expert for Operations and DMV/title policies, procedures, and job aids, ensuring appropriate controls and risk mitigation.
• Monitoring key operational metrics, identifying trends, and leading cross-functional process improvements to streamline workflows, enhance efficiency, and elevate the member experience.
• Ensuring timely completion of assigned tasks and projects by setting clear priorities, managing deadlines, and maintaining consistent follow-up with leadership, while demonstrating the ability to manage responsibilities effectively at any level to support operational goals.

Description du poste

Firefighters First Federal Credit Union in Hendersonville, TN seeks an Operations Manager to lead end-to-end operational support for members and internal teams, ensure accurate, compliant service delivery, and act as the primary contact for member-facing operations.

You will oversee DMV/title operations, Trust/IRA administration, payments, and system upgrades while driving workflow improvements. The role requires strong leadership, regulatory knowledge, and a commitment to member service.