Operations Services Specialist II

Firefighters First Credit Union; Hendersonville (TN); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Life insurance

401k plan

Education reimbursement

Pet insurance

Paid time off

Job summary

Firefighters First Federal Credit Union in Hendersonville, TN is seeking an Operations Services Specialist II to support members and internal teams by processing accounts, managing transactions, and handling DMV-related activities.

Responsibilities include researching inquiries, processing levies and subpoenas, and assisting with vehicle titles from start to finish. A strong background in banking operations and customer service is essential.

Qualifications

• Experience processing fiduciary accounts and deposit accounts, IRAs, performing account maintenance, and wire transfers, consumer lending, consumer loan servicing.

Responsibilities

• Process and maintain member accounts and related transactions (deposits, accounts, wire transfers).
• Research member inquiries and disposition dormant/inactive or deceased accounts.
• Process and manage vehicle title transactions and DMV forms.
• Coordinate title registrations/transfers and lienholder documents.
• Escalate security- jeopardy situations to leadership.

Skills

Fiduciary accounts

Deposit accounts

IRAs

Wire transfers

Consumer lending

Account maintenance

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Services Specialist II

Operation Services Regular Full-Time Hendersonville, TN, US

Salary Range: $58,915.00 To $65,461.00 Annually

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for an Operations Services Specialist II to join our team in Hendersonville! The Operations Services Specialists II is responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries, processing levies, subpoenas, and wire transfers. Operations Services Specialist IIs interface with members by mail or phone. Operations services specialists also assist members by identifying financial needs and recommending appropriate FFCU products and services.

Primary Responsibilities:

• Managing, processing and maintaining member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, wire transfers and transactions (e.g., new membership).
• Reviewing and researching account notification, determining appropriate action, and processing required information to disposition member accounts that are inactive or dormant, or accounts of deceased members.
• Processing mail, researching member inquiries, and processing levies and subpoenas.
• Processing and managing vehicle title transactions, ensuring compliance with all state and federal regulations.
• Coordinating the registration and transfer of titles for both new and used vehicles, including lienholder documents and other necessary paperwork.
• Preparing and submitting required DMV forms, ensuring timely processing and adherence to deadlines.
• Confirming required documentation is sent to DMV within required timelines to secure our interest in loan collateral. Escalate to leadership any situations where the Credit Union’s security is in jeopardy.
• Researching and resolving DMV questions, issues, and discrepancies while supporting Member Experience teams with DMV requests and DNA activities.

Basic Qualifications:

• Education: High school diploma or GED.
• Experience processing fiduciary accounts and deposit accounts, IRAs, performing account maintenance, and wire transfers, consumer lending, consumer loan servicing.
• Experience in one or more of the following: banking, call center, and/or in a sales position. Minimum two years’ experience at a bank/credit union

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 ½ days of float time.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail] .