Member Operations Specialist – Banking Services

Firefighters First Credit Union

Pasadena (CA)

On-site

USD 47,000 - 52,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive pay with bonus

Medical, dental, and vision coverage

Life insurance

AD&D insurance

Disability coverage

401k with safe harbor 3% and 4% match

Education reimbursement up to $5,250

Education loan assistance

Pet Insurance

PTO 3 weeks including float time

Job summary

Firefighters First Federal Credit Union is seeking an Operations Services Specialist I in Hendersonville, TN. This full-time role supports members and multiple departments by processing transactions, managing accounts, and resolving inquiries while identifying financial needs to recommend suitable FFCU products and services.

The position offers a competitive salary with a performance bonus, comprehensive medical/dental/vision coverage, life insurance, AD&D, disability coverage, a 401k with safe

Qualifications

Education: High school diploma or GED
Experience in banking/call center/sales; at least 1 year at a bank or credit union

Responsibilities

Process daily mail and court documents (levies/subpoenas) within timeframes
Research member and third-party inquiries (e.g., shared branches)
Manage member accounts and related transactions (deposits, IRAs, trusts)
Scan documents and adhere to record retention policies
Recommend FFCU products/services to meet member needs

Skills

Processing transactions

Account management

Member inquiries handling

Cross-department coordination

Education

High school diploma or GED

Job description

The position offers a competitive salary with a performance bonus, comprehensive medical/dental/vision coverage, life insurance, AD&D, disability coverage, a 401k with safe

Get your free, confidential resume review.

or drag and drop your file here.