Operations Services Specialist I — Member Accounts & Support

Firefighters First Credit Union; Hendersonville (TN); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Pay for performance bonus

Medical, Dental, Vision benefits

Life insurance & AD&D & disability

401k with safe harbor and up to 4%匹

Education reimbursement up to $5,250

Pet Insurance

PTO 3 weeks incl. float time

Job summary

Firefighters First Federal Credit Union is hiring an Operations Services Specialist I in Hendersonville, TN. The role supports members and all Credit Union departments by processing account transactions, managing member accounts, and researching inquiries by mail or phone.

Ideal candidates have at least one year in banking/credit union or related sales roles. The position offers benefits, a competitive salary, and opportunities for growth within our firefighter-focused credit union family.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience at a bank/credit union, or in banking/call center/sales.

Responsibilities

• Process daily mail, including post office drop-offs.
• Process levies and subpoenas within established timeframes.
• Research member and third-party inquiries (e.g., shared branches).
• Manage member accounts and related transactions (deposits, changes, dormant/inactive/deceased).
• Scan membership documents per record retention policy.
• Recommend FFCU products and services to meet member needs.

Skills

Processing transactions

Account management

Research inquiries

Customer service

Education

High school diploma or GED

Job description

Firefighters First Federal Credit Union is hiring an Operations Services Specialist I in Hendersonville, TN. The role supports members and all Credit Union departments by processing account transactions, managing member accounts, and researching inquiries by mail or phone.

Ideal candidates have at least one year in banking/credit union or related sales roles. The position offers benefits, a competitive salary, and opportunities for growth within our firefighter-focused credit union family.