Ops Coordinator-EE/DOT

FedEx Logistics; Augusta (ME); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Equal Opportunity Employer

E-Verify program participant

Job summary

FedEx Logistics seeks an Operations Coordinator to support pickup and delivery operations. You will coordinate quality, service, and administrative tasks, while coaching drivers and optimizing routing software to improve efficiency.

The role requires good English, attention to detail, and the ability to work in a fast-paced team. This on-site position offers growth within the FedEx P&D network and collaborative environment.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• Six months of P&D ops, admin support, training, or customer service experience.
• Ability to read and speak English sufficiently to understand traffic signs and inquiries.

Responsibilities

• Runs and optimizes routing/delivery software to optimize P&D service.
• Dispatches couriers to minimize costs and ensure service integrity.
• Tracks service, safety, cost, and quality metrics for the facility.
• Investigates and responds to customer complaints and schedule delays.
• Reports and follows up on accidents, delays, and equipment failures.
• Coaches drivers and conducts check rides for safety and methods.

Skills

Customer service

Leadership

Coaching and training

Attention to detail

Communication

Teamwork

Safety awareness

Education

High school diploma or GED

Bachelor's degree in Business or Logistics

Tools

FedEx computer system

Microsoft Office

Web-based applications

Job description

Provides operational support in the pickup and delivery (P&D) area through the coordination of quality, service and administrative functions.

Essential job functions

• Runs and optimizes the routing/package delivery software (ex.: FRO/DRO) to help optimize P&D service.
• Dispatches couriers to minimize costs and ensure service integrity.
• Tracks service, safety, cost, and quality metrics for the facility.
• Investigates and responds to customer complaints (e.g., early/late pickups, rude couriers).
• Reports, investigates and follows up on schedule delays, accidents, and equipment failures.
• Creates and maintains files for equipment and regulatory compliance.
• Coaches drivers and conducts check rides for methods and safety (defensive driving, etc.).
• May oversee the P&D operation when P&D Manager is absent.
• Performs other administrative and on-road duties as needed.

Minimum Education

High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.

Minimum Experience

Six months pick-up and delivery operations, administrative support, training, or customer service experience required. Ability to read and speak the English language sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance.

Knowledge, Skills and Abilities

Customer service skills necessary to respond to requests and issues effectively and professionally. Ability to work in a fast-paced team environment with changing tasks and priorities. High level of accuracy and attention to detail. Leadership ability to direct and engage employees in the operation. Coaching and training skills necessary to teach courier methods and driving safety. Software skills, including use of FedEx computer system, Microsoft Office software and web-based applications. Knowledge of concepts, practices, procedures, methods and transportation regulations used in Pickup and Delivery (P&D) and Linehaul field operations, including Department of Transportation (DOT) regulations. Must meet qualifications as outlined in section 391 of the Federal Motor Carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety-sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner.

Note

Job duties and KSAs were modified to meet the expected requirements for the Ops Coordinator in the Employee model location resulting from Network 2.0 transitions.

Preferred Qualifications

Pay Transparency

$23.52 - $33.84 USD Hourly

Additional Details

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice bilingual
• Right to Work Notice English / Spanish