Ops Coordinator: Client Liaison & Project Coordination

Socket.dev; Fresno (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

AD&D Insurance

Disability Insurance

401(k) Retirement Plan

PTO / Sick Time

8 Holidays + 1 Flex Holiday

Job summary

Renewal by Andersen is seeking an organized Operations Coordinator to act as the primary liaison between clients and internal teams through the project lifecycle.

You will deliver our Signature Service by proactively updating clients, resolving challenges, and ensuring accurate documentation and file management to support the Operations Team. The role involves scheduling for technicians and installers to keep projects on track.

Qualifications

• 1+ years of professional customer service experience with clear communication to clients and internal teams.
• Demonstrated ability to thrive in a fast-paced environment and manage competing priorities.
• 1+ years of data entry experience with familiarity in CRM and scheduling systems; proficient in Microsoft Word, Excel, and SharePoint.
• High School diploma or equivalent with strong written, verbal, and organizational communication skills.

Responsibilities

• Serve as the main liaison from post-sale through project release, coordinating between clients, sales, measure, and installation crews.
• Provide proactive updates and resolve potential challenges to deliver our Signature Service.
• Oversee collection of project assets, generate detailed work requests, and ensure precise file management for smooth operations.
• Schedule coordination for technicians and installers, keeping projects on schedule and within budget.

Skills

Customer service

Organization

Communication

Prioritization

Multitasking

Education

High School diploma

Tools

CRM software

Scheduling systems

Microsoft Word

Microsoft Excel

SharePoint

Job description

Renewal by Andersen is seeking an organized Operations Coordinator to act as the primary liaison between clients and internal teams through the project lifecycle.

You will deliver our Signature Service by proactively updating clients, resolving challenges, and ensuring accurate documentation and file management to support the Operations Team. The role involves scheduling for technicians and installers to keep projects on track.