Operations Coordinator

Socket.dev; Fresno (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

AD&D Insurance

Disability Insurance

401(k) Retirement Plan

PTO / Sick Time

8 Holidays + 1 Flex Holiday

Job summary

Renewal by Andersen is seeking an organized Operations Coordinator to act as the primary liaison between clients and internal teams through the project lifecycle.

You will deliver our Signature Service by proactively updating clients, resolving challenges, and ensuring accurate documentation and file management to support the Operations Team. The role involves scheduling for technicians and installers to keep projects on track.

Qualifications

• 1+ years of professional customer service experience with clear communication to clients and internal teams.
• Demonstrated ability to thrive in a fast-paced environment and manage competing priorities.
• 1+ years of data entry experience with familiarity in CRM and scheduling systems; proficient in Microsoft Word, Excel, and SharePoint.
• High School diploma or equivalent with strong written, verbal, and organizational communication skills.

Responsibilities

• Serve as the main liaison from post-sale through project release, coordinating between clients, sales, measure, and installation crews.
• Provide proactive updates and resolve potential challenges to deliver our Signature Service.
• Oversee collection of project assets, generate detailed work requests, and ensure precise file management for smooth operations.
• Schedule coordination for technicians and installers, keeping projects on schedule and within budget.

Skills

Customer service

Organization

Communication

Prioritization

Multitasking

Education

High School diploma

Tools

CRM software

Scheduling systems

Microsoft Word

Microsoft Excel

SharePoint

Job description

Description

Join our Operations Team as an Operations Coordinator

Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence. Our commitment to creating a supportive work environment earned us recognition in 2023 as one of "America's Greatest Workplaces" by Newsweek and one of the "Best Employers for Women" by Forbes. This dedication to quality extends to our products as well, where we have remained the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the last five years running.

We understand that home renovations can be a stressful endeavor for homeowners. At Renewal by Andersen, we believe replacing windows and doors should be a seamless experience—and that is exactly where you come in.

We are seeking a highly organized, customer-focused Operations Coordinator to serve as the primary liaison between our clients and our internal teams. If you excel at streamlining complex processes and ensuring client satisfaction throughout the project lifecycle, this is an excellent opportunity for you.

Key Responsibilities

• The Primary Liaison: Serve as the main point of contact from post-sale through to project release, bridging the communication gap between clients, the sales team, and the measure/installation crews.
• Relationship Management: Deliver our "Signature Service" by anticipating client needs, providing proactive updates, and efficiently resolving potential challenges.
• Documentation Management: Oversee the collection of project assets, generate detailed work requests, and ensure precise file management to position the Operations Team for success.
• Schedule Coordination: Manage appointments for technicians and installers, ensuring all projects remain on schedule, within budget, and aligned with appropriate margins.

Qualifications

• Customer Focus: 1+ years of professional customer service experience with a proven ability to clearly communicate processes to both clients and internal stakeholders. Experience resolving escalated situations professionally is highly preferred.
• Organization & Prioritization: Demonstrated ability to thrive in a fast-paced environment and effectively manage competing priorities.
• Technical Proficiency: 1+ years of data entry experience with familiarity in CRM and scheduling systems. Full proficiency in Microsoft Word, Excel, and SharePoint is required.
• Education & Skills: A High School diploma (or equivalent) accompanied by exceptionally strong written, verbal, and organizational communication skills.

Compensation & Benefits

In addition to the $20.00/hr starting rate, we offer a comprehensive benefits package designed to support our team members:

• Medical, Dental, and Vision Insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Paid Time Off (PTO) / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Generous discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants, and more!