Project Concierge & Customer Experience Lead

Socket.dev; Tacoma (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

Identity Theft Protection

FSA

EAP

401(k)

Paid Holidays

Flex Holiday

Employee Discounts

Job summary

Renewal by Andersen in Washington state is seeking a Customer Experience Coordinator to be the primary liaison for homeowners, guiding projects from kickoff to installation with concierge-level service.

You will coordinate across internal teams, keep projects on track, document thoroughly, and build product/process knowledge to ensure exceptional customer experiences in a fast-paced environment.

Qualifications

• 2+ years of experience in customer service, project coordination, account management, hospitality, or a related customer facing role.
• Comfortable managing multiple projects simultaneously, coordinating across teams, and keeping work on track from start to finish.
• A natural communicator who builds trust, provides exceptional service, and confidently navigates both positive and challenging customer interactions.
• Able to prioritize competing responsibilities, anticipate next steps, and take ownership of moving projects forward.
• Resourceful, adaptable, and confident resolving issues while collaborating across multiple departments.
• Excellent verbal and written communication skills with the ability to clearly explain processes to homeowners and internal partners.
• Highly organized with a commitment to accuracy and thorough documentation.
• Valid driver's license, reliable transportation, and an insurable driving record.
• Experience in construction, home improvement, project coordination, or LEAN methodology is a plus.

Responsibilities

• Serve as the primary point of contact for homeowners, providing concierge level service from project kickoff through installation.
• Manage assigned projects, coordinate with internal teams, and keep every project moving toward installation.
• Anticipate customer needs, resolve obstacles, and proactively address issues before they escalated.
• Keep homeowners and teammates informed through clear, timely updates and coordination.
• Maintain detailed documentation and accurate project records.
• Continuously build your knowledge of our products, processes, and systems.
• Balance multiple homeowner relationships while delivering an exceptional customer experience.

Skills

Customer service

Project coordination

Communication

Organization

Time management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Renewal by Andersen in Washington state is seeking a Customer Experience Coordinator to be the primary liaison for homeowners, guiding projects from kickoff to installation with concierge-level service.

You will coordinate across internal teams, keep projects on track, document thoroughly, and build product/process knowledge to ensure exceptional customer experiences in a fast-paced environment.