Ophthalmology Surgical Scheduler: Patient Care Lead

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a Surgical Scheduling Coordinator to direct, coordinate and streamline the scheduling activities of clinic physicians in Jacksonville.

Under supervision, this role facilitates pre-operative scheduling, insurance verification and authorizations, and coordination with patients and the care team. Proficiency with EPIC and strong customer service are essential. Travel up to 10% may be required.

Qualifications

• 2 years - working in an Ambulatory Healthcare environment.
• 2 years - customer service
• 2 years - working with third party payors (insurance carriers)

Responsibilities

• Coordinates the scheduling of pre-operative appointments including preadmission testing, history and physical, and related tests.
• Attends and participates in Referral/Surgical Coordinator training sessions and meetings.
• Instructs patients on administrative, financial and pre-operative processes; verifies insurance coverage and obtains authorization.
• Communicates with patient, vendors, surgeon and hospital about the surgical plan.
• Uses the internal EPIC scheduling application and external scheduling processes.
• Identifies and requests specialized equipment and personnel needed for each case.
• Reviews reports to ensure procedures authorized match those performed.
• Prepares reports, educates staff/physicians on new processes and participates in care coordination.

Skills

Ambulatory scheduling

Customer service

EPIC scheduling

Communication

Education

High School Diploma or GED

Tools

EPIC system

Job description

University of Florida Jacksonville Physicians, Inc. is seeking a Surgical Scheduling Coordinator to direct, coordinate and streamline the scheduling activities of clinic physicians in Jacksonville.

Under supervision, this role facilitates pre-operative scheduling, insurance verification and authorizations, and coordination with patients and the care team. Proficiency with EPIC and strong customer service are essential. Travel up to 10% may be required.