Ophthalmology Provider Support Specialist

University-of-Rochester; City of Rochester (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

The University of Rochester Ophthalmology department is seeking a skilled administrative professional to manage provider calendars, schedule patients, and coordinate surgical and ancillary activities. You will handle referrals, authorizations, and insurance communications while maintaining accurate records and supporting clinical and academic programs.

Ideal candidates will have experience with medical terminology, scheduling software (Flowcast), and electronic medical records.

Qualifications

• Post-secondary education not required beyond high school; able to handle complex scheduling
• Strong customer service and communication skills for patient interactions
• Experience with medical terminology and scheduling software preferred

Responsibilities

• Serve as primary contact for providers and manage calendars and appointments
• Coordinate patient care and optimize provider-patient schedules
• Prepare and review surgical and procedural schedules with operating room staff
• Handle referrals, prior authorizations, and insurance communications
• Arrange travel, conferences, and accommodations as needed
• Assist with non-routine correspondence and medical record review

Skills

Calendar management

Provider scheduling

Customer relations

Communication

Education

High School diploma

Tools

Flowcast

EMR systems

Job description

The University of Rochester Ophthalmology department is seeking a skilled administrative professional to manage provider calendars, schedule patients, and coordinate surgical and ancillary activities. You will handle referrals, authorizations, and insurance communications while maintaining accurate records and supporting clinical and academic programs.

Ideal candidates will have experience with medical terminology, scheduling software (Flowcast), and electronic medical records.