Ophthalmology Practice Operations Lead

Alexandria Eye and Laser Center, LLC; Monroe (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Alexandria Eye and Laser Center, LLC is seeking a capable Operations Manager to supervise daily facility operations, working closely with physicians and administration to maintain high-quality patient care in a fast-paced practice. This role ensures efficient appointment utilization, front-office coverage, and compliance with policies, HIPAA and OSHA, while coaching staff and balancing cash drawer.

Candidates should have medical practice experience and strong interpersonal skills;

Qualifications

• Highschool diploma or GED required.
• Medical practice experience required.
• Ophthalmology/Optometry practice experience highly preferred.
• Strong initiative and problem-solving abilities.
• Able to supervise a team in a high-volume setting.

Responsibilities

• Coordinates physician office operations.
• Facilitates communications to address operational issues on a timely basis.
• Implements and monitors compliance with office policies and procedures.
• Ensures all equipment is inventoried and maintained.
• Continually to improve patient satisfaction ratings.
• Works front office as needed to ensure efficient patient flow.
• Ensure provider schedules are being worked 2 weeks in advance to fill available slots.
• Ensure confirmations are being performed prior to patient arriving.
• Ensure "NO SHOWS" are worked every day.
• Ensure recall reports are generated and worked.
• Works closely with physicians and administration to ensure highest quality clinical care.
• Help coordinate needed building maintenance/repairs.
• Hold coaching sessions and performance reviews with direct reports.
• Ensure the cash drawer is managed and balanced at the end of each day.
• Must keep abreast of changing organizational needs as it relates to business systems, legal practices, HIPAA compliance, OSHA, and technology.
• Perform other duties assigned as required by Administration.

Skills

Time management

Communication

Delegation

Team development

Interpersonal skills

Organizational skills

Education

Highschool diploma or GED

Job description

Alexandria Eye and Laser Center, LLC is seeking a capable Operations Manager to supervise daily facility operations, working closely with physicians and administration to maintain high-quality patient care in a fast-paced practice. This role ensures efficient appointment utilization, front-office coverage, and compliance with policies, HIPAA and OSHA, while coaching staff and balancing cash drawer.

Candidates should have medical practice experience and strong interpersonal skills;