Ophthalmology Operations & Projects Coordinator

5110 Massachusetts Eye and Ear Infirmary; Boston (MA); On-site; USD 49,000 - 69,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary, part of Mass General Brigham, seeks an administrative professional to support the Practice Manager across multiple sites. You will handle general administrative tasks, project coordination, payroll approvals, and reporting, with a chance to step in as Acting Manager when needed.

Ideal candidates have an associate’s or bachelor’s degree and 2–3 years of administrative experience, strong organization, and excellent communication.

Qualifications

• Associate’s or Bachelor’s degree and/or equivalent combination of education and experience.
• Minimum 2 to 3 years of experience operating in an administrative capacity and/or work involving administrative project coordination.
• Strong organizational skills a must.
• Proficient working knowledge of Microsoft Office applications required.
• Excellent communication skills (verbal/written), ability to work with a team and independently.
• Healthcare background preferred.

Responsibilities

• Coordinates and manages daily administrative and operational activities to support clinical departments.
• Covers and supports various sites' operations when Practice Manager vacancies occur.
• Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care.
• Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
• Ensures compliance with hospital policies, regulatory requirements, and operational standards.
• Manages scheduling, resource allocation, and logistics to support departmental needs at various site locations.
• Provides training and support to staff to ensure adherence to procedures and protocols.
• Develops and maintains accurate records, reports, and documentation related to operations.
• Resolves operational issues and escalates complex matters to leadership when necessary.
• Supports special projects as assigned across sites, collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.

Skills

Administrative experience

Project coordination

Strong organizational skills

Microsoft Office

Verbal and written communication

Healthcare background preferred

Education

Associate’s or Bachelor’s degree

Tools

Microsoft Office

Job description

Massachusetts Eye and Ear Infirmary, part of Mass General Brigham, seeks an administrative professional to support the Practice Manager across multiple sites. You will handle general administrative tasks, project coordination, payroll approvals, and reporting, with a chance to step in as Acting Manager when needed.

Ideal candidates have an associate’s or bachelor’s degree and 2–3 years of administrative experience, strong organization, and excellent communication.