Ophthalmology Operations Coordinator

Massachusetts Eye and Ear; Boston (MA); On-site; USD 49,000 - 69,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary provides broad administrative and operational support to the Practice Manager, including payroll approvals, monthly metric reporting, and staff development. When the Practice Manager is unavailable, the role steps in as Acting Manager to ensure continuity across multiple sites.

The position emphasizes strong organizational abilities, effective communication, and collaboration with clinical and leadership teams to maintain smooth operations and compliance.

Qualifications

• Associate’s or Bachelor's degree or equivalent combination.
• 2–3 years of administrative or project coordination experience.
• Proficient in Microsoft Office applications; strong organizational and communication skills.

Responsibilities

• Coordinate and manage daily administrative and operational activities to support clinical departments.
• Cover and support sites' operations when Practice Manager vacancies occur.
• Identify opportunities for process improvement to enhance efficiency and patient care.
• Serve as liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
• Ensure compliance with hospital policies, regulatory requirements, and operational standards.
• Manage scheduling, resource allocation, and logistics to support departmental needs at various site locations.
• Provide training and support to staff to ensure adherence to procedures and protocols.
• Develop and maintain accurate records, reports, and documentation related to operations.
• Resolve operational issues and escalate complex matters to leadership when necessary.
• Support special projects as assigned across sites, collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.

Skills

Organizational skills

Communication skills

Teamwork

Education

Associate’s or Bachelor’s degree

Tools

Microsoft Office

Job description

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provides general administrative and operation support to the Practice Manager. Performs a variety of tasks specifically aimed toward the organizational mission which include but not limited to: general administrative support, project coordination, monthly metrics reports, approving payroll, report generation, training new hires, and process implementation. Also steps in to be Acting Manager in the event a Practice Manager is out for an extended period of time.

Essential Functions

• Coordinates and manages daily administrative and operational activities to support clinical departments.
• Covers and supports various sites' operations when Practice Manager vacancies occur.
• Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care.
• Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
• Ensures compliance with hospital policies, regulatory requirements, and operational standards.
• Manages scheduling, resource allocation, and logistics to support departmental needs at various site locations.
• Provides training and support to staff to ensure adherence to procedures and protocols.
• Develops and maintains accurate records, reports, and documentation related to operations.
• Resolves operational issues and escalates complex matters to leadership when necessary.
• Supports special projects as assigned across sites, collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.

Qualifications

Associate’s or Bachelor’s degree and/or equivalent combination of education and experience. Minimum 2 to 3 years of experience operating in an administrative capacity and/or work involving administrative project coordination. Strong organizational skills a must. Proficient working knowledge of Microsoft Office applications required. Excellent communication skills (verbal/written), ability to work with a team and independently. Healthcare background preferred.

Additional Job Details (if applicable)

EEO Statement Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.

Remote Type Onsite Work Location

Onsite Work Location 243-245 Charles Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $48,547.20 - $69,409.60/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.