Ophthalmology Front Desk Specialist – Training Provided

Florida Retina Specialists; Merritt Island (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida Retina Specialists in Merritt Island is seeking a friendly Medical Receptionist to join our cohesive team. Training provided; prior medical office experience is helpful but not required. The ideal candidate is outgoing, trustworthy, and able to multi-task while providing excellent patient service.

You will greet patients, schedule appointments, handle phone inquiries, manage files, and support billing with insurances. Proficiency with EMR software and confidentiality is essential.

Qualifications

• Knowledge of Retina/Ophthalmology terminologies (preferred).
• High level of confidentiality, good interpersonal skills.
• Working knowledge of Medicare and Insurance policies.
• Knowledge of Microsoft Word, Excel, and computing skills.
• Good money organization.
• Multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, professionalism.
• Bilingual in English and Spanish is preferable.

Responsibilities

• Greet and welcome visitors and patients to the clinic.
• Make appointments for patients and communicate details to Doctor and staff.
• Answer telephone inquiries accurately and triage patient referrals.
• Process patients’ files and explain clinic policies.
• Ensure supplies and paperwork for the reception desk are available.
• Proficient knowledge of EMR and Practice Management software.
• Enter patient insurances and demographics correctly.
• Assist Billing staff with insurance verifications before appointments.
• Maintain accurate and updated patient data.
• Obtain authorizations or referrals prior to appointments.
• Share tasks with front desk staff for reminders 24-48 hours prior.
• Collect monies due at time of appointment and record financial information.
• Inform patients when forms/lab results/records are received.
• Maintain confidentiality and protect patient rights.
• Follow policies and procedures and report changes.
• Cross-train on clinic procedures and patient work-up.
• Check inventory and inform management of shortages.
• Process incoming and outgoing referrals.

Skills

Retina terminology

Confidentiality

Medicare policies

Word processing

Excel

Money organization

Multi-tasking

Telephone skills

Customer service

Time management

Organization

Attention to detail

Scheduling

Professionalism

Bilingual English Spanish

Tools

Microsoft Word

Excel

EMR software

Practice Management software

Job description

Florida Retina Specialists in Merritt Island is seeking a friendly Medical Receptionist to join our cohesive team. Training provided; prior medical office experience is helpful but not required. The ideal candidate is outgoing, trustworthy, and able to multi-task while providing excellent patient service.

You will greet patients, schedule appointments, handle phone inquiries, manage files, and support billing with insurances. Proficiency with EMR software and confidentiality is essential.