Medical Receptionist at Florida Retina Specialists

Florida Retina Specialists; Merritt Island (FL); Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

Florida Retina Specialists in Merritt Island is seeking a friendly Medical Receptionist to join our cohesive team. Training provided; prior medical office experience is helpful but not required. The ideal candidate is outgoing, trustworthy, and able to multi-task while providing excellent patient service.

You will greet patients, schedule appointments, handle phone inquiries, manage files, and support billing with insurances. Proficiency with EMR software and confidentiality is essential.

Qualifikationen

• Knowledge of Retina/Ophthalmology terminologies (preferred).
• High level of confidentiality, good interpersonal skills.
• Working knowledge of Medicare and Insurance policies.
• Knowledge of Microsoft Word, Excel, and computing skills.
• Good money organization.
• Multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, professionalism.
• Bilingual in English and Spanish is preferable.

Aufgaben

• Greet and welcome visitors and patients to the clinic.
• Make appointments for patients and communicate details to Doctor and staff.
• Answer telephone inquiries accurately and triage patient referrals.
• Process patients’ files and explain clinic policies.
• Ensure supplies and paperwork for the reception desk are available.
• Proficient knowledge of EMR and Practice Management software.
• Enter patient insurances and demographics correctly.
• Assist Billing staff with insurance verifications before appointments.
• Maintain accurate and updated patient data.
• Obtain authorizations or referrals prior to appointments.
• Share tasks with front desk staff for reminders 24-48 hours prior.
• Collect monies due at time of appointment and record financial information.
• Inform patients when forms/lab results/records are received.
• Maintain confidentiality and protect patient rights.
• Follow policies and procedures and report changes.
• Cross-train on clinic procedures and patient work-up.
• Check inventory and inform management of shortages.
• Process incoming and outgoing referrals.

Kenntnisse

Retina terminology

Confidentiality

Medicare policies

Word processing

Excel

Money organization

Multi-tasking

Telephone skills

Customer service

Time management

Organization

Attention to detail

Scheduling

Professionalism

Bilingual English Spanish

Tools

Microsoft Word

Excel

EMR software

Practice Management software

Jobbeschreibung

Florida Retina Specialists is looking for a Medical Receptionist with a great personality to join our cohesive team of enthusiastic, and caring people who enjoy serving patients and who like to have fun! The position would be mainly our Merritt Island office location with some assistance at our Melbourne (Viera) office. Medical office experience is very helpful but not necessary. We will train. The ideal candidate is outgoing, friendly, trustworthy, and a good multi-tasker.

Responsibilities

• Greet and welcome visitors and patients to the clinic
• Make appointments for patients and communicating details to Doctor and staff
• Answering telephone inquiries accurately, and triaging patient and referrals from other physician offices
• Process patients’ files, and explain clinic policies
• Ensure that supplies and paperwork needed for the smooth operation of the reception desk are always available
• Have a proficient knowledge of EMR and Practice Management software
• Accurately enter patient insurances/ demographics
• When needed, assist Billing staff to verify all patient insurances preferably 3 days before appointments
• Ensure that all patient data is accurate and are updated periodically
• Obtain authorizations or referrals prior to appointments
• Share tasks with all front desk staff of appointment reminders to patients 24-48 hours prior to appointments at all clinic locations
• Collect monies due at time of appointment and recording financial information
• Inform patients when forms/ lab results/ medical records have been received or processed.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by cross-training on clinic procedures and patient work-up.
• Check inventory of supplies and inform management of shortages
• Working incoming and outgoing referrals

Qualifications

• Knowledge of Retina/Ophthalmology terminologies (preferred)
• High level of confidentiality, Good interpersonal skills
• Working knowledge of Medicare and Insurance policies
• Knowledge of Microsoft Word, excel, and computing skills
• Good money organization
• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism
• Bilingual in English and Spanish is preferable.

We are looking forward to hearing from you.