Medical Receptionist

ReFocus Eye Health; Sterling (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive 401(k) with matching

Comprehensive health, dental, and visi

Job summary

ReFocus Eye Health is seeking a friendly Medical Group Front Desk Representative to be the welcoming face of our multi-specialty ophthalmology practice. This on-site role handles check-ins/outs, scheduling, and patient communications to ensure a smooth patient experience.

You'll manage appointments, verify information, collect payments, and collaborate with clinicians and staff. Flexible hours up to 40 per week with potential travel to Landsdowne; in-person role with evenings/weekends as needed.

Qualifications

• Reliability, positive attitude and teamwork.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in medical administrative role with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Responsibilities

• Greet patients warmly and manage check-ins/check-outs.
• Schedule appointments and coordinate provider calendars.
• Answer calls, manage messages, verify patient information, and maintain records.
• Collect co-pays, verify insurance eligibility, and assist with daily financial reporting.
• Address patient concerns and advocate for a positive experience.
• Collaborate with providers, clinical and administrative staff, and external partners.

Skills

Customer service

Data entry

Medical terminology

Office procedures

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Description

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!

Up to 40 hours per week.

Monday & Thursday 8:30-5 Tuesday 9-7 Wednesday 9-5:30 Friday 8AM-12PM
Possible Travel needed to Landsdowne

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

Your Impact:

• Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable - varies by practice).
• Ability to handle a high-volume practice.
• This position is in person.

We Care:

We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate:

We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate:

Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.