Front Desk Associate

NVISION Eye Centers; San Leandro (CA); On-site; USD 26,174 - 31,684; Full time

Job summary

NVISION Eye Centers is seeking a Front Desk Associate in San Leandro, California. This role serves as the primary contact for patients in a high-traffic ophthalmology office. Responsibilities include managing phones, scheduling appointments, and ensuring proper patient documentation. A high school diploma and 2+ years of healthcare or ophthalmology experience are preferred. The position offers competitive hourly wages ranging from $19 to $23, based on experience.

Qualifications

• 2+ years of ophthalmology or healthcare experience preferred.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manage phones, screen calls, and confirm appointments.
• Coordinate patient files and ensure proper documentation.
• Greet patients and guide them through the consultation process.
• Obtain authorizations for medical patients.

Skills

Patient interaction

Appointment scheduling

Insurance processing

Education

High school diploma or equivalent

Job description

NVISION® Eye Centers located in Aliso Viejo, California is seeking a Front Desk Associate to serve as the primary contact for patients in a high‑traffic ophthalmology office.

RESPONSIBILITIES

• Manages phones, screens calls, confirms and reschedules appointments.
• Coordinates patient files and ensures proper documentation.
• Greets patients enthusiastically as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards, ensuring accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by conveying concise, honest and respectful messages in written and verbal communication.

REQUIREMENTS

• 2+ years of ophthalmology or healthcare experience (preferred).
• High school diploma or equivalent.
• Desire to provide an exceptional patient experience.

USD $19.00/Yr.

USD $23.00/Yr.