Eye Care Call Center Specialist

NVISION Eye Centers; United States; A distancia; USD 26.000 - 32.000; Jornada completa

Descripción de la vacante

NVISION Eye Centers is a leading ophthalmology provider in the United States with clinics across multiple states. We seek a patient-centric call center specialist to ensure outstanding service for every caller and to help convert calls into consultations.

The role focuses on handling high-volume inquiries, scheduling efficiently across centers, and improving patient satisfaction. Competitive hourly pay and growth opportunities are available within a premier eye care organization.

Formación

• 2+ years of experience in a high-volume call center.
• Ophthalmology experience would be helpful but not required.
• Bilingual is a plus (English/Spanish).

Responsabilidades

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Evaluate questions succinctly and determine when to escalate.
• Ensure patients are booked for consultation during their first call to NVISION.
• Present in a professional manner to all customers, patients, and doctors who call.
• Place outbound calls timely and with enthusiasm to assist.
• Research and resolve issues to ensure patient retention and satisfaction.
• Handle multi-center scheduling and maintain knowledge of company products and processes.

Conocimientos

Call center experience

Bilingual English/Spanish

Descripción del empleo

NVISION Eye Centers is a leading ophthalmology provider in the United States with clinics across multiple states. We seek a patient-centric call center specialist to ensure outstanding service for every caller and to help convert calls into consultations.

The role focuses on handling high-volume inquiries, scheduling efficiently across centers, and improving patient satisfaction. Competitive hourly pay and growth opportunities are available within a premier eye care organization.