Ophthalmology Call Center Specialist

EyeSouth Partners; Jacksonville (FL); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Job summary

Atlantic Eye Institute is hiring a Call Center Representative to serve as the first point of contact for patients, referring doctors, and pharmacies. You will handle inquiries, schedule appointments, verify patient information, and provide clear information on healthcare services and insurance.

Ideal candidates have strong communication skills, experience in a call center or healthcare setting, and a patient-focused mindset. Competitive benefits are offered and HIPAA privacy is strictly observed.

Qualifications

• High school diploma or equivalent is required.
• Associate degree or healthcare administration certification is a plus.
• Previous experience in a call center or healthcare setting is advantageous.
• Strong communication skills, both verbal and written.

Responsibilities

• Answer incoming calls from patients and address inquiries with courtesy and empathy.
• Schedule, reschedule, and confirm appointments across ophthalmology sub-specialties.
• Verify patient information and collect necessary medical details.
• Update electronic health records (EHR) accurately and efficiently.
• Provide information about services, procedures, and insurance coverage.
• Manage high call volumes and multi-task while maintaining professionalism.
• Document call interactions accurately in the call center software.
• Adhere to HIPAA and patient confidentiality standards.
• Collaborate with referring offices and internal departments for seamless care.

Skills

Empathy

Communication

Call center software

EHR familiarity

Healthcare experience

Multi-tasking

Education

High school diploma or equivalent

Associate degree or healthcare administration certification (plus)

Tools

None specified

Job description

Atlantic Eye Institute is hiring a Call Center Representative to serve as the first point of contact for patients, referring doctors, and pharmacies. You will handle inquiries, schedule appointments, verify patient information, and provide clear information on healthcare services and insurance.

Ideal candidates have strong communication skills, experience in a call center or healthcare setting, and a patient-focused mindset. Competitive benefits are offered and HIPAA privacy is strictly observed.