Ophthalmic Technician - Solinsky Eye Care

Paylocity; West Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Paylocity is seeking a Bilingual Healthcare Call Center Associate for our ophthalmology practice in Connecticut. The role focuses on resolving patient issues, handling inquiries, and maintaining patient satisfaction while performing general office and clerical tasks.

Responsibilities include managing high inbound call volumes, routing calls, updating EMR data, scheduling appointments, and verifying insurance benefits. A high school diploma is required; Spanish proficiency is essential.

Qualifications

• Bilingual Spanish reading, writing and speaking required.
• Experience in ophthalmology is preferred but not required.
• Ability to handle high call volumes with professionalism.
• Willingness to learn new skills within 6 months.
• Excellent data entry and typing skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Route calls to appropriate resources.
• Identify patient needs and verify information provided.
• Research issues and provide solutions and/or alternatives.
• Enter patient information into EMR; obtain and verify patient demographics.
• Update existing patient information.
• Scan documents into the patient’s electronic chart.
• Schedule appointments.
• Verify insurance benefits and co-payments.

Skills

Bilingual Spanish

Call handling

Active listening

Data entry

Customer service

Multitasking

Confidentiality

Willingness to learn

Scheduling

Insurance verification

Education

High School diploma or equivalent

Job description

Job Summary:

Busy multi location Ophthalmology practice in East Hartford, CT, looking for Bilingual Healthcare Call Center Associate to join our team. The call center associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks.

Duties and Responsibilities:

Essential responsibilities include but are not limited to:

• Managing large amounts of inbound calls in a timely manner
• Route calls to appropriate resources
• Identify patient needs and clarify information provided
• Research issues and provide solutions and/or alternatives
• Enter patient information into EMR; obtain and verify patient demographics
• Update existing patient information
• Scan documentation into the patient’s electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments

Required Skills/Abilities:

• Ability to handle call volume with grace and a friendly customer service attitude
• Willingness to learn new skills within 6-month period
• Available to work Monday through Friday, as well as occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal & written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritise tasks
• Dedication to teamwork and maintaining confidentiality

Bilingual (Spanish) reading, writing, and speaking skills are required

Ophthalmology experience preferred but not required

Education and Experience:

• High School diploma or equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds at a time