Ophthalmic Technician: Eye Exams & Patient Care

EssilorLuxottica; Cambridge (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

LensCrafters in Cambridge, MA seeks an Ophthalmic Technician to deliver high-quality eye care and support seamless doctor-patient coordination. You will assist with exams, manage records, perform preliminary evaluations, and handle specialized testing while maintaining safety and efficiency.

The role requires strong customer service, good communication, and the ability to work flexible hours including weekends. Equal opportunity employer.

Qualifications

• High School graduate or equivalent.
• 1+ year of strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to use exam software, point-of-sale technology and ophthalmic equipment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
• Performs preliminary evaluations including patient histories, medication reviews, visual acuities, and evaluations.
• Performs special testing including OCTs, biometry, topography, and retinal imaging/photography.
• Performs all pre-examination testing with accuracy and explains measurements to patients.
• Identifies dissatisfied patients and acts quickly for resolution.
• Works efficiently under time pressure and patient volume.
• Handles and files patient records per HIPAA and practice standards.
• Utilizes appointment book and computer procedures for scheduling.
• Maintains a safe environment for team and patients.
• Adapts to examination scenarios and remains personable with patients and staff.
• Maintains and disinfects equipment and exam lanes.
• Works weekends and evenings as needed by location.
• Adheres to attendance, timekeeping, company policies, dress code, and responsibilities.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Ophthalmic equipment

Autonomous work

Math skills

Education

High School diploma

Job description

LensCrafters in Cambridge, MA seeks an Ophthalmic Technician to deliver high-quality eye care and support seamless doctor-patient coordination. You will assist with exams, manage records, perform preliminary evaluations, and handle specialized testing while maintaining safety and efficiency.

The role requires strong customer service, good communication, and the ability to work flexible hours including weekends. Equal opportunity employer.