Ophthalmic Technician — Precision Eye Exams & Patient Care

Luxottica; Newark (DE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee discounts

Health care benefits

Job summary

LensCrafters, part of EssilorLuxottica, is hiring an Ophthalmic Technician to ensure high-quality eye care while coordinating with doctors and staff. You will support patient flow, perform pre-exam testing, and help with complex procedures such as OCTs and retinal imaging.

The role requires strong communication, 1+ year customer service experience, attention to detail, and the ability to work autonomously in a fast-paced setting. Weekend/evening shifts may be required to meet store needs.

Qualifications

• High School graduate or equivalent.
• 1+ year of strong customer service skills (internal/external)
• Strong communicator and listener
• Problem solving ability
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and ophthalmic equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills
• Preferred: JCAHPO Certification(s)
• Preferred: Healthcare/clinical experience
• Preferred: Retail and/or optical experience

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
• Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual accuracies, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
• Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
• Identifies situations involving dissatisfied patients and acts quickly for resolution
• Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
• Maintains safe working environment for all team members and patients
• Adapts to various examination scenarios and is personable with patients and staff
• Responsible for maintenance and disinfection of equipment and exam lanes
• Works weekends and evenings when necessary, in support of the business needs (varies by location)
• Adheres to attendance and daily time keeping requirements
• Adheres to all company policies and procedures
• Consistently maintains proper dress code
• Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Teamwork

Math skills

Autonomy

Ophthalmic knowledge

Education

High School diploma

Tools

Exam software

POS technology

Ophthalmic equipment

Job description

LensCrafters, part of EssilorLuxottica, is hiring an Ophthalmic Technician to ensure high-quality eye care while coordinating with doctors and staff. You will support patient flow, perform pre-exam testing, and help with complex procedures such as OCTs and retinal imaging.

The role requires strong communication, 1+ year customer service experience, attention to detail, and the ability to work autonomously in a fast-paced setting. Weekend/evening shifts may be required to meet store needs.