Ophthalmic Front Desk & Patient Care Specialist

Game Kings; Pittsburgh (Allegheny County); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Job summary

Lappen Eye Care in Pittsburgh is seeking a friendly ophthalmic assistant to join our team in a healthcare and retail setting. The ideal candidate will put patients first, excel at multitasking, and maintain strong attention to detail while handling scheduling, front-desk duties, and basic pre-exam tasks.

This role emphasizes dependable time management, teamwork, and the ability to adapt across Optical, Tech, and Front Desk duties.

Qualifications

• Experience in healthcare or retail environments preferred.
• Ability to greet and assist patients professionally.
• Strong time management and attention to detail.
• Reliable and punctual.

Responsibilities

• Greet patients and check them in/out.
• Assist with appointment scheduling via email, phone, and in person.
• Collect copays and balances; answer inquiries.
• Verify insurance and explain benefits; assist with pre-exam testing.
• Provide excellent customer service.
• Collaborate with team and communicate with colleagues.
• Cross-train and support Optical/Tech/Front Desk roles.

Skills

Customer service

Multitasking

Time management

Dependable

Interpersonal skills

Job description

Lappen Eye Care in Pittsburgh is seeking a friendly ophthalmic assistant to join our team in a healthcare and retail setting. The ideal candidate will put patients first, excel at multitasking, and maintain strong attention to detail while handling scheduling, front-desk duties, and basic pre-exam tasks.

This role emphasizes dependable time management, teamwork, and the ability to adapt across Optical, Tech, and Front Desk duties.