Eyewear Sales

Lappen Eye Care; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Lappen Eye Care, a private optometry practice serving the Pittsburgh area, is seeking team members with a passion for eye care and customer service. The role focuses on assisting patients with frame and lens choices, educating on options, and ensuring accurate fitting and measurements. The team values collaboration and patient-centric service.

You will help patients understand insurance benefits, dispense eyewear, and support repairs, adjustments, and other in-office tasks as needed.

Qualifications

• Customer service experience in retail or medical settings preferred.
• Experience in optical eyewear sales is a plus.
• Ability to explain lens options and eye-care products clearly.
• Willingness to cross-train and support other roles in the office.

Responsibilities

• Assist patients with proper frame and lens selection.
• Educate patients on various options for lenses and eyewear needs.
• Ensure proper fit and measurements for single vision, bifocal, progressive lenses.
• Explain benefits of multiple eyewear options and verify insurance coverage.
• Dispense glasses and guide patients through adaptation to new prescriptions.
• Assist with repairs and adjustments to eyewear.
• Return patient phone calls promptly and communicate delays.

Skills

Customer Service

Sales

Team Player

Optical Knowledge

Cross-Training

Job description

Benefits:

• 401(k) matching


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance

Lappen Eye Care is a highly successful optometry practice, which aligns itself towards a common goal of delivering world-class eye-care results for its patients and the Pittsburgh area communities. We are a private Optometric practice that is seeing significant growth and are looking for top-notch team members with the passion, energy, focus and commitment to excel in this type of environment.

CORE DUTIES AND RESPONSIBILITIES:

• Assist patients with proper frame and lens selection.


• Educates patients on various options for both clear lenses, sunglasses, and any other needs the patient may have.


• Ensures proper fit and measurements for all lens types including single vision, bifocal, progressive and others.


• Educates patients on the benefits of having multiple pairs of glasses to fill all their eye care needs.


• Verifies patient insurance and explains their benefits.


• Dispenses glasses and makes sure patients knows about adaptation to new prescriptions, lens types, etc.


• Helps patients with repairs and adjustments.


• Ensures patient phone calls are returned in a timely manner and patient is informed of any delays with eye-wear purchased.


• Assists with any other tasks that need to be completed in the office.

OTHER SKILLS:

• Customer Service – Must exhibit excellent customer service skills, ensuring each patient interaction exceeds their expectations.


• Sales – Demonstrate strong relationship building skills with patients and ability to educate patients on their options resulting in successful purchases at the practice.


• Team Player - Must be a team player and able to effectively communicate with fellow co-workers, supervisors, and managers.


• Optical Knowledge - It is preferred that the candidate has many years of optical experience.


• Cross-Training - This role will require the candidate to cross-train and assist other roles in the office as needed. Ability to be flexible with work environment.